SBRC launch pilot scheme aimed at making retail and tourism industry more resilient

A pilot award scheme has been launched to help those working in the retail and tourism sector become more resilient in their operations.

The Scottish Business Resilience Centre has begun delivering the first stage of the Retail Resilience Award (RRA) which has been devised with expert knowledge from seconded officers from Police Scotland and Scottish Fire and Rescue Service.

Comprising of a three-tier structure, the Retail Resilience Award is a training programme which covers potential issues which can impact staff and customers including physical security, crime prevention, fire safety, counter terrorism and cyber resilience.

The first session of the pilot scheme took place in late October, with the Radisson Blu and Radisson Collection hotel staff in Edinburgh being the first business to take part, proving to be an overwhelming success ahead of its official launch in 2020.

Radisson Blu Edinburgh Operations Manager, Simon Garrow said, “Our staff who attended the bronze training for the Retail Resilience Award found the session very useful and we look forward to progressing through both the silver and gold awards to further our knowledge on crime prevention and threat mitigation.

“By taking part in the programme, we hope it will provide reassurance for customers and staff alike by showing them we put resilience at the heart of our operations.”

If you would like more information about the pilot scheme, please email [email protected]

Photograph shows: Simon Garrow – Operations Manager, Radisson Blu; Melanie Nocher – Hotel Manager, Radisson Collection; Seung Kim - Housekeeping manager,Radisson Collection, Dasline Muvwanga – Reservations Manager, Radisson Blu; Rebecca Carr – Meetings and Events Sales Manager, Radisson Blu

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